FAQ

How long does shipping take?

Shipping time depends on the shipping method you choose at checkout. We offer a variety of shipping methods including expedited options. To see shipping time estimates proceed to checkout.

Do you customize?

Sorry at this time we do not customize.

How should I care for my robe?

To maintain the quality and softness of your robe, it is recommended to machine wash it in cold water on a gentle cycle. Avoid using bleach and tumble dry on low heat. Always refer to the care label for specific instructions to ensure longevity.

Can I return or exchange my robe?

Returns and exchanges are accepted only for unworn items. To initiate a return, please send the item back in its original packaging with tags still attached within 14 days of receipt. The buyer is responsible for return shipping costs, and items that do not meet these criteria may be refused or incur a restocking fee.

What is the processing time for orders?

Orders are typically shipped within 24 hours, but can take longer during holidays and peak periods. Shipping time is calculated after the order has been processed, and you will receive a notification email with tracking information once your order has shipped.

Do you ship internationally?

Yes, we do offer international shipping. Please note that the buyer is responsible for any taxes and duties that may apply upon import. It is advisable to check with your local customs for any additional fees that may be incurred.

What should I do if my package is lost or missing?

If you experience a non-delivery or if your tracking information indicates that your package was delivered but you have not received it, you must contact us within 10 days to file a claim. We will assist you in working with the carrier, but please be aware that claims can take up to 30 days to resolve.

Where do you ship from?

Orders ship from Orlando, Florida.

How can I contact customer service?

You can reach our customer service team by emailing us at info@royaltyrobes.com. We aim to respond to all inquiries promptly and assist you with any questions or concerns you may have.